This page sets out your rights when you buy from BikeSide and how to use them. Nothing here reduces your statutory rights.
Changing your mind: 14 days
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel for any reason at all within 14 days of the day you receive the goods. You do not have to give a reason.
Tell us before those 14 days are up: email contact@bikeside.co.uk quoting your order number, or write to the address below. A clear statement is enough; you may also use the model cancellation form in the Regulations if you prefer.
Sending the goods back
Once you have cancelled you have a further 14 days to send the goods back to us. Please include everything that came in the box — mounts, cables, straps and documentation.
Return postage is on us. Just ask and we will email you a prepaid return label — there is nothing to pay to send an item back, whether you have changed your mind or the item is faulty, wrongly supplied or damaged in transit. Please use the label we provide so the parcel is tracked and covered on its way to us.
Exchanges
Prefer a different model, size or colour instead of a refund? We are happy to exchange it. Email contact@bikeside.co.uk with your order number and the item you would like instead. We send your prepaid return label, and once the original reaches us the replacement goes out with free UK delivery. If there is any price difference we will tell you before anything is charged or refunded.
Getting your money back
We refund within 14 days of receiving the goods back, to the payment method you used. That includes the standard delivery you originally paid, if any. We may reduce a refund to reflect handling beyond what is needed to establish the nature and function of a device — the sort of inspection you would reasonably have in a shop.
If something is faulty
Your rights under the Consumer Rights Act 2015 sit alongside the above. Goods must be of satisfactory quality, fit for purpose and as described. If a device is faulty, tell us at contact@bikeside.co.uk with the order number and a description, and photographs if the fault is visible. Within 30 days of delivery you may reject it for a full refund. After that we will repair or replace it, and if that is not possible or does not work, a refund follows.
Who you are buying from
BikeSide is a trading name of OCTANE MOTOR GROUP LTD.
79 Chestnut Avenue, Peterborough, England, PE1 4JA
Email: contact@bikeside.co.uk
Phone: +44 7775 684988
Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time