We email a despatch confirmation when your order leaves us, with tracking details where the carrier supplies them. That email is the quickest way to see where a parcel is — it is worth checking your spam folder if it has not appeared.
Before you worry
A carrier’s first scan often lands several hours after our despatch email, so a tracking page that has not moved on day one is normal rather than a problem.
Still nothing?
If the estimated delivery window has passed, email contact@bikeside.co.uk with your order number and we will chase it with the carrier. Our delivery estimates are set out on the Delivery page.
Who you are buying from
BikeSide is a trading name of OCTANE MOTOR GROUP LTD.
79 Chestnut Avenue, Peterborough, England, PE1 4JA
Email: contact@bikeside.co.uk
Phone: +44 7775 684988
Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time